Right of withdrawal
- You have a period of 14 calendar days from the receipt of your order to make a return.
- Returns of customized products that can be registered, that have been installed, worn, handled, marked or without the original packaging in perfect condition are not accepted. Examples: diagnostic machines, EBC brakes, Hel hoses, etc. If you have a problem with an order, please contact us through the contact form on our website.
- To request a return you must go to:
My account -> History and details of my orders -> Details
At the bottom, in the Merchandise Return section select the products you want to return.
- Once your return is accepted, you will receive via email the address to which you have to send the products you want to return.
- Upon receipt of the return, we will refund the product. The refund will be made by the same method of payment of the initial order, in case of payment by bank transfer, please attach the complete account number together with the SWIFT in the return message.
- The shipping costs of the initial order will not be refunded.
You have the right to withdraw from this contract within 14 calendar days without justification.
AVDA SOMOSIERRA 12, NAVE 19
28703 SAN SEBASTIÁN DE LOS REYES
MADRID (SPAIN) Phone : +34 912 196 807
We offer return completely free of charge to the customer: free return in store/office, the remaining return types will have a cost that must be assumed by the client.
We are working to offer free return all over the country. We will also offer a short-term service delivery economic in most parts of the country because currently, our warehouses are located in Madrid, Spain (ES) and Vreden, Germany (DE) and our service and logistics offices are located in San Sebastián de los Reyes and in Vreden.
The refund will be made no later than 14 calendar days deesde the date on which you communicate your cancellation.
Notice: we do Not accept packages sent with charges to delivery to our facility.
For more information you can refer to the articles 102,103,104,105,106 and 107 of the act of withdrawal.
Consequences of the withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery different than the least expensive type of standard delivery offered by us, different delivery to pickup in office), without undue delay and, in any event, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, will not incur any fees as a result of the refund. We may withhold the reimbursement until we have received the goods back, or until you have submitted proof of the return of the same, depending on what condition is met first.
You must return to us or give us directly the goods to AUDIOLEDCAR SL Avda Somosierra 12, Nave 19, 28703 San Sebastián de los Reyes, Madrid, without any undue delay and in any event no later than within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. Shall be deemed to meet the deadline if making the return of property before the end of that period. You must assume the direct cost of returning the goods.
Only you will be responsible for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Shopping in office:
We do not offer return service amount of products for purchase in our offices, we only offer exchange for the same provided that they are in perfect condition and in their original packaging. We have a sign clearly visible stating what is exposed.
If the client does not want to change the product we offer a credit voucher for the amount of products for next purchases via office or online store.
If the customer is not satisfied with your purchase and want to change product have 14 calendar days from the date of purchase.
If you have any questions please contact us.