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RETURNS

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period shall expire 14 calendar days from the day you or a third party by you indicated, other than the carrier, acquired the physical possession of the last of those goods.

To exercise the right of withdrawal, you must notify us(AUDIOLEDCAR SL AVDA SOMOSIERRA 12, NAVE 19, 28703 SAN SEBASTIÁN DE LOS REYES, MADRID (SPAIN) +34 912 196 807, postventa@audioledcar.com) of your decision to withdraw from the contract through an unequivocal statement (e.g. a letter sent by mail, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right is sent before the expiry of the term.

Model form of cancellation is:

To the attention of AUDIOLEDCAR SL Avda Somosierra 12, Nave 19, 28703 San Sebastián de los Reyes, Madrid.

We hereby tell you that I will give up my contract of sale of the following goods:

  • Order received.
  • Name of the consumer and user.
  • Domicile of the consumer and user.
  • Signature of the consumer and user.
  • Date.

The right of withdrawal shall not apply to contracts which relate to:

  • The supply of goods made to the specifications of the consumer and user or clearly personalized.
  • The supply of goods which are liable to deteriorate or expire rapidly.
  • The supply of goods sealed, which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery.
  • The supply of audio or video recordings or sealed, or computer software sealed have been unsealed by the consumer and user after delivery.

To exercise the right of withdrawal, it is necessary to notify us (AUDIOLEDCAR SL Avda Somosierra 12, Nave 19, 28703 San Sebastián de los Reyes, Madrid) the decision to terminate the contract, withdraw from the contract through an unequivocal statement (e.g. a letter sent by mail, fax or e-mail postventa@audioledcar.com).

You may use the model withdrawal form below, although its use is not mandatory:

To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right is sent before the expiry of the term.

The next step is to send the products that you want to return to the following address:

AUDIOLEDCAR SL
AVDA SOMOSIERRA 12, NAVE 19
28703 SAN SEBASTIÁN DE LOS REYES
MADRID (SPAIN) Phone : +34 912 196 807

We offer return completely free of charge to the customer: free return in store/office, the remaining return types will have a cost that must be assumed by the client.

We are working to offer free return all over the country. We will also offer a short-term service delivery economic in most parts of the country because currently, our warehouses are located in Madrid, Spain (ES) and Vreden, Germany (DE) and our service and logistics offices are located in San Sebastián de los Reyes and in Vreden.

The refund will be made no later than 14 calendar days deesde the date on which you communicate your cancellation.

Notice: we do Not accept packages sent with charges to delivery to our facility.

For more information you can refer to the articles 102,103,104,105,106 and 107 of the act of withdrawal.

Consequences of the withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery different than the least expensive type of standard delivery offered by us, different delivery to pickup in office), without undue delay and, in any event, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, will not incur any fees as a result of the refund. We may withhold the reimbursement until we have received the goods back, or until you have submitted proof of the return of the same, depending on what condition is met first.

You must return to us or give us directly the goods to AUDIOLEDCAR SL Avda Somosierra 12, Nave 19, 28703 San Sebastián de los Reyes, Madrid, without any undue delay and in any event no later than within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. Shall be deemed to meet the deadline if making the return of property before the end of that period. You must assume the direct cost of returning the goods.

Only you will be responsible for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form:

- To the attention of AUDIOLEDCAR SL AVDA SOMOSIERRA 12, NAVE 19, 28703 SAN SEBASTIÁN DE LOS REYES, MADRID (SPAIN) +34 912 196 807, postventa@audioledcar.com

- So this will cominuco/communicate (*) that I will give up my/resisted our (*) contract of sale of the following goods/presentation of the following service(*)

- Request/received on (*)

- Name of the consumer and user or of consumers and users.

- Domicile of the consumer and user or of consumers and users.

- Signature of the consumer and user or of the consumifores and users (only if this form is prensenta on paper)

- Date

(*) Delete what is not applicable.

Shopping in office:

We do not offer return service amount of products for purchase in our offices, we only offer exchange for the same provided that they are in perfect condition and in their original packaging. We have a sign clearly visible stating what is exposed.

If the client does not want to change the product we offer a credit voucher for the amount of products for next purchases via office or online store.

If the customer is not satisfied with your purchase and want to change product have 14 calendar days from the date of purchase.

If you have any questions please contact us.